Refund Policy
Last updated: June 2026
Summary: Muffin Market is a local discovery and ordering platform. We do not collect or settle payments for orders placed with vendors. Customers pay vendors directly. Muffin Market cannot issue refunds for those transactions.
1. Vendor orders (customers)
When you place an order with a local vendor through the Muffin Market mobile application, payment is made directly to the vendor using the payment method agreed with that vendor (for example cash, UPI, bank transfer, or another method the vendor supports).
- Muffin Market is not a party to the sale of goods or services between you and the vendor.
- Muffin Market does not receive, hold, or route customer payments for vendor orders.
- Muffin Market does not process refunds for vendor orders and cannot reverse a payment you made directly to a vendor.
If you need a refund, credit, or adjustment for a vendor purchase, you must contact the vendor directly and follow that vendor’s refund or return policy. Disputes about product quality, delivery, or payment should be resolved between you and the vendor.
2. Muffin Market business services (vendors / partners)
If your business pays Muffin Market directly for platform services, subscriptions, or other business operations (not customer-to-vendor order payments), refund eligibility is assessed on a case-by-case basis according to your agreement with us and applicable law.
To request a review, use the Support menu in the Muffin Market smartphone application or the Contact section on our home page.
3. Chargebacks and payment networks
Because vendor order payments do not flow through Muffin Market, chargeback or reversal requests for those payments must be directed to your bank or payment provider and the vendor concerned, not to Muffin Market.
4. Changes
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page indicates the current version. Material changes may also be communicated in the app or on this website.