Account and Data Deletion

Last updated: August 2026

Summary: You can delete your Muffin Market™ account from the mobile app. Deletion is scheduled, not instant: you have 30 days to cancel, then deletion proceeds and cannot be undone. Your phone number stays blocked from new registration for 30 more days (60 days total from your request). If you own a business, you must first transfer it (add another owner and remove your own access) or shut it down (remove employees and close the business profile) before deleting your personal account. If you cannot use the app, email support.team@muffinmarket.in.

1. Delete your account in the app (recommended)

1.1 Regular user (no active business ownership)

Open the app and sign in.
Go to User Profile.
Tap Delete my Account and confirm when prompted.

1.2 Business user (owns or manages a business)

You must resolve your business before deleting your personal account. Choose the path that applies to you:

Transfer the business to someone else: In the app, add the other person as an owner and confirm they can manage the business. Once they are in place, remove your own owner access from the business. When you are no longer linked to the business, go to User Profile → Delete my Account and confirm.

Shut down the business instead:

Delete or terminate all employees linked to your business so no active employees remain.
Shut down the business in the app (close or deactivate the business profile).
Go to User Profile → Delete my Account and confirm.

If ownership transfer, employee removal, or business shutdown is incomplete, the app may block account deletion and show what you need to finish first.

2. Request deletion by email

If you cannot access the app, send an email to support.team@muffinmarket.in from the address or phone number registered on your account.

Subject: Account deletion request
Include: your registered phone number or email, whether you owned a business on the platform, and a clear statement that you want your account and associated personal data deleted.

We verify ownership before scheduling deletion. Once verified, the same 30-day grace period and phone-number cool-off described in section 3 apply, starting from the date we confirm your request.

3. Deletion schedule and phone number reuse

When you confirm deletion (in the app or after we verify an email request), your account enters a waiting period. The timeline below starts on that confirmation date.

First 30 days — Grace period (you can cancel): Your account is scheduled for deletion but not yet removed. You may cancel or restore your account during this time from User Profile in the app, or by signing in with your phone number and choosing to restore when prompted.
After 30 days — Deletion starts (cannot be undone): We begin removing your account and associated personal data. You will be signed out and will not be able to restore the account or its data.
Next 30 days — Phone number cool-off: Your registered phone number cannot be used to sign in or register a new account while deletion and data purge are in progress.
After 60 days total — New registration allowed: You may create a new account with the same phone number. It is a separate account with a fresh profile. Order history from your deleted account stays anonymized or archived and will not appear in the new account.

These periods may change if we update our policy; the app will show the schedule that applies to your account when you request deletion.

4. What is deleted

After the grace period ends, we remove or anonymize personal data tied to your profile, including account details, preferences, and app activity associated with your user ID. For business owners, business data is removed after the business is shut down and employees are terminated, as described above.

5. What we may retain

We may retain limited information where required or permitted by law, including:

Orders and transactions: Order and transaction information, including related GST and tax records, may be kept in anonymized or archived form for typically 6–8 years or longer as required by applicable law (law of the land). These records are not part of an active account and are not shown in the app after deletion.
Platform visibility: After your account is deleted, your profile is archived and removed from active use. Other people cannot search for your profile, message you, or contact you through Muffin Market.
Records needed for legal, tax, fraud prevention, or security obligations.
Anonymized or aggregated analytics that cannot reasonably identify you.
Information already shared with vendors as part of completed orders (vendors may retain their own records under their policies).

See our Privacy Policy for more on retention and your data rights.

6. After deletion completes

Once deletion has started, it is permanent for that account. You cannot sign back into the deleted account or recover its profile, preferences, or in-app activity.

As described in section 5, we may keep certain order and transaction records in anonymized or archived form where the law requires it (for example, tax and fraud prevention). Those records are kept for compliance only—they are not attached to an active profile and cannot be viewed in the app as your order history after deletion.

When the phone-number cool-off in section 3 ends, you may register again with the same phone number. You will get a new account with a fresh profile. We do not restore the old account, merge prior data into the new one, or show orders from the deleted account in the new app experience.

Local app data on your device may remain until you uninstall the app or clear app storage in your device settings.

7. Related policies

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